Description

Job Summary:

The role of Network Security Engineer – L2 is responsible for providing advanced technical support and troubleshooting within a 24x7 operations environment. The position focuses on resolving client security issues and requires deep technical expertise in network security, along with strong communication and analytical skills.

Roles and Responsibilities:

• Communicate clearly with tech-savvy clients in fluent written and spoken English.
• Understand and converse with IT professionals regarding enterprise software/security solutions.
• Troubleshoot and resolve technical problems with strong attention to detail and empathy.
• Provide client support for technical inquiries and software issues efficiently.
• Ensure SLAs (response/resolution time) are met in collaboration with L2/L3 advisors.
• Collect necessary information to manage and resolve client inquiries.
• Document technical issues thoroughly and manage expectations throughout the resolution process.
• Collaborate within the technical team and escalate issues as needed.
• Participate in strategic internal support projects as required.
• Take full ownership of technical issues from report to resolution.

Technical Skills:

• 3–5 years of hands-on experience in network security.
• Experience with SSL/TLS, VPNs (IPsec, GRE), Firewalls, IDS/IPS.
• Familiarity with protocols: HTTP, SMTP, FTP, DNS, DHCP.
• Strong troubleshooting skills using tools like Ping, Traceroute, MTR.
• Knowledge of packet analyzers: tcpdump, Wireshark, or Fiddler.
• Good understanding of authentication protocols: LDAP, SAML, 2FA, MFA (nice to have).
• Basic Linux/Unix OS knowledge.
• Familiarity with web proxy types: transparent, reverse, explicit, and PAC files.

No of openings: 12

Key Technology Skills:

SSL/TLS, VPN, IPsec, GRE, Firewall, IDS, IPS, HTTP, SMTP, FTP, DNS, DHCP, tcpdump, Wireshark, Fiddler, LDAP, SAML, 2FA, MFA, Linux, Unix, PAC files

Requirements:

• 3 to 5 years of relevant experience in network security.
• Strong English communication skills (written and verbal).
• Availability to work in any assigned shift (currently PST).
• Ability to troubleshoot complex issues and escalate when needed.
• Experience documenting technical issues and solutions.
• Bachelor’s degree in any discipline (must).
• Team player with strong client service and resolution ownership.